We have an opportunity for Delivery Manager with one of our clients in San Francisco, CA.
Please see the job details below and let us know if you would be interested in this role. 
If interested, please upload a copy of your resume, your contact details, your availability and a good time to connect with you.

Job Description:

  • Need a Delivery Manager with at least 5 years project management/ delivery management of which 3 years should be in the Banking Domain
  • Overall IT experience should be a minimum of 14 yrs.

Primary Skills:

  • Proven track record of leadership in delivering projects within defined timelines under high pressure
  • Project & program management: able to manage complex projects including concurrent projects and big client specific programs
  • Should have experience in managing Maintenance & Support Projects using waterfall and Agile models
  • Must be able to take initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
  • Should be tactful, resolute and committed to providing excellent customer service
  • Ability to deliver technical presentations competently.
  • Must be able to interface with customer “executive” level management on a regular basis
  • Ability to plan and organize self and work in order to achieve objectives and targets
  • Manage service delivery SLA achievement and high level of customer satisfaction
  • Monitor overall performance of services and timelines to deliver
  • Good communication around issues and opportunities –get things done, make things happen.
  • Building, maintaining and analyzing metrics reports to address any possible delays before it occurs.
  • Distribute reports weekly , monthly to key internal personnel and clients and raise any potential issues
  • Removing all obstacles to customer satisfaction and / or financial performance.
  • Communicating across organizational boundaries –from project members , leads , managers through to executives.
  • Following up, escalating and taking action if delivery is not meeting expectations.
  • Should be able to work with the client and operations teams to identify and manage service improvement activities.
  • Develop and implement processes with a client to ensure effective information flow to speed up delivery timelines.
  • Constantly assess customer feedback and make necessary improvements
  • Should ensure delivery processes are efficient and cost effective

Secondary Skills:

  • Should be looking out for client’s long-term interests
  • Excellent communication and reporting skills
  • Should be Self-starter and self-motivated, willing to put in extra time
  • Should be solution driven , able to react quickly and resolve issues so that the workflow can continue
  • Must be able to perform under pressure
  • Must be able to persuade and influence others
  • Good relationship builder with strong diplomacy skills
  • Should be good in building a personal relationship with key client staff
  • Should collaborate with senior management and key account manager for client account management and growth

Tagged as: Analytics, Architect, BI, Cloud, CTO, Informatica, PMO, powerBI, SAP MDG/MDM, Tableau

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