Delivery Manager – Banking IT

Job Description:

• Need a Delivery Manager with at least 5 years project management/ delivery management of which 3 years should be in the Banking Domain
• Overall IT experience should be a minimum of 14 yrs.

Primary Skills:

• Proven track record of leadership in delivering projects within defined timelines under high pressure
• Project & program management: able to manage complex projects including concurrent projects and big client specific programs
• Should have experience in managing Maintenance & Support Projects using waterfall and Agile models
• Must be able to take initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Should be tactful, resolute and committed to providing excellent customer service
• Ability to deliver technical presentations competently.
• Must be able to interface with customer “executive” level management on a regular basis
• Ability to plan and organize self and work in order to achieve objectives and targets
• Manage service delivery SLA achievement and high level of customer satisfaction
• Monitor overall performance of services and timelines to deliver
• Good communication around issues and opportunities –get things done, make things happen.
• Building, maintaining and analyzing metrics reports to address any possible delays before it occurs.
• Distribute reports weekly , monthly to key internal personnel and clients and raise any potential issues
• Removing all obstacles to customer satisfaction and / or financial performance.
• Communicating across organizational boundaries –from project members , leads , managers through to executives.
• Following up, escalating and taking action if delivery is not meeting expectations.
• Should be able to work with the client and operations teams to identify and manage service improvement activities.
• Develop and implement processes with a client to ensure effective information flow to speed up delivery timelines.
• Constantly assess customer feedback and make necessary improvements
• Should ensure delivery processes are efficient and cost effective

Secondary Skills:

• Should be looking out for client’s long-term interests
• Excellent communication and reporting skills
• Should be Self-starter and self-motivated, willing to put in extra time
• Should be solution driven , able to react quickly and resolve issues so that the workflow can continue
• Must be able to perform under pressure
• Must be able to persuade and influence others
• Good relationship builder with strong diplomacy skills
• Should be good in building a personal relationship with key client staff
• Should collaborate with senior management and key account manager for client account management and growth